Skip to content
  • Login
Bnsf Railway remains in operations in Russia despite the Russia-Ukraine war.
Bnsf Railway

Bnsf Railway

www.bnsf.com
What is your customer experience with Bnsf Railway?

Bnsf Railway Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Bnsf Railway has 1.4 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Close to my yard, Fast service.
    Cons: 20 minute wait or longer, Blocking crossing, Conductors hiding their name badge.

  • Recent recommendations regarding this business are as follows: "Good luck", "Don't take this.when the engineer was not respectful of others", "You’re railroad inspector tried to Ram my f150 Ford pickup on Purpose today between 8:30 9:00 I left phone at home or else would got his License Number I", "Don't come between 12 and 2 because they aren't working at all!", "Don't live next to railroad tracks in northern Minnesota".

View full overview ›

Media from reviews

Bnsf Railway - The train operator held up traffic going back and forth for more than 20...
Bnsf Railway - TRAIN BLOCKING CROSSINGBnsf Railway - Productivity ahead of safety
View all media ›

Top Bnsf Railway Reviews

Critical Review

"Creek flooding between railroad and house"

stars-rating stars-rating stars-rating stars-rating stars-rating

Nothing happened can't get ahold of anyone typical crap gotta register for stuff and then that doesn't lead to anything either what a waste User's...

Show reviews that mention
train track people operators operator tracks car wheels single passenger passenger car
Filter review
Sort by
Treysen Jfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lenexa, Kansas

Creek flooding between railroad and house

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 07, 2025

Never again

Original review Mar 06, 2025

Nothing happened can't get ahold of anyone typical crap gotta register for stuff and then that doesn't lead to anything either what a waste

View full review

User's recommendation: Good luck

gregory r Iyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

The train operator held up traffic going back and forth for more than 20 mins...how disrespectful and rude to everyone else's time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bnsf Railway - The train operator held up traffic going back and forth for more than 20...

The train operator went back and forth for over 20 minutes on Bethany Home Rd and W 51st Ave on Feb 26, 2025. The operator left the main engine.

How disrespectful are you guys as a company to other people's time, especially to do this during rush hours in the middle of the week? Please!

View full review
Loss:
$5000
Cons:
  • Rude and disrespectful company to others and their time

Preferred solution: Apology

User's recommendation: Don't take this...when the engineer was not respectful of others

Oronde N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elwood, Illinois

This place sucks!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

From 12:30 pm to 2:30 pm, this place is doing nothing. There are over 100 trucks waiting for a lift on or off.

Everyone goes to lunch at the same time. I have literally been here for two hours.

Their app always has issues and the customer service here is bad. The crane operators take bribes, so it's favoritism over priority.

View full review
Loss:
$1
Pros:
  • Close to my yard
Cons:
  • This place sucks

Preferred solution: My truck loaded so I can go. I can't even make any money because I'm sitting here for 2 hours

User's recommendation: Don't come between 12 and 2 because they aren't working at all!

Anonymous
map-marker San Francisco, California

You have un safe inspector on the Tracks today in Pittsburgh CA

BNSF Inspectors was park on the tracks setting up went to drive around in Other Wile he was setting in Truck his Partner was lining up his track wheels to drive on tracks As I went go Around he tried to Wreck into me on Purpose Then he stated talking

View full review

User's recommendation: You’re railroad inspector tried to Ram my f150 Ford pickup on Purpose today between 8:30 9:00 I left phone at home or else would got his License Number I

Steve N Xex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to be addressed ASAP

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

There are loud train horns blowing in a residential area in La Crosse, Wisconsin, specifically the Southside, at odd hours of the day. These sounds echo off the bluffs. I'm sure not everyone wants to hear this, especially for people who get up early for work.

View full review
Nohelia Bcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

To speak to Mary Kynard re an OKC land lease

Left a message for call back by Mary Kynard relating to Land Lease Contract BF46337.

I represent Neighbors Coffee Inc the tenant. We are selling the adjacent parcel and wish to coordinate on a new lease application by our land buyer

View full review
Chris J Tgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Car problems

At 9:15 your car 658004 the car before is making all sorts of noise going by valleyview drive council bluffs IA you should take a look at it sounds like the wheels are bad

View full review

Preferred solution: Just want to make sure nothing is wrong with railcar

Jim E Gmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leesburg, Florida

Ridiculous loud horn on single passenger car train

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have lived next to your tracks for over 20 years and in the last few years I have noticed a single locomotive pulling a single passenger car going by. The problem is that it goes by way early in the morning on Saturday and Sunday and it sounds off a very very very loud long repetitive horn.

THIS IS BS !!

What is wrong with your operator, does he think this is funny or what?

I live just a little west of Deer River, MN.

I don't mind the trains during the day and at night, most of your operators are aware of the time at night and make quick work of the horn. This IDIOT just lays on it constantly? If you want to get pissed off early in the morning, come live here and get woke up.

I'm not talking 7-8 in the morning, I'm talking about 3-5 am!

Thanks for your time, please look into this. Please advise/ respond, Thanks.

One pissed off neighbor.

View full review

User's recommendation: Don't live next to railroad tracks in northern Minnesota

Gertrue Eun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Train blocking road for over 10 minutes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Train at 630 am mdt until 710 mdt u guys aren't supposed to block track for that long it is the main way for people to get around in clovis nm Norris st there where 15 cars ro clear the track and u sat there for that long have sum respect for the community trying to go to work big *** yard and you guys can't put up maybe shorter train if u can't handle the crossing

View full review
Haniyah Ihs
map-marker Seattle, Washington

Unlawful firing / fraud

I got fired after already being hired when there was no background check done so that is illegal

Then I am suppose to be getting paid $17.33 an hour but on Dayforce it shows that I am going to get paid $16.05 so that is fraud and so we need to find a resolution which since your business hired me before it was suppose to be allowed so we can handle this by keeping me hired since I put in more hours then all the other drivers my diligence shows I bring your business a success and I am an asset not a liability please reach back to me at 208500****

View full review

User's recommendation: Make sure everything is set in stone person to person not over the phone

Anonymous
map-marker Alliance, Nebraska

Concerned employee

Hello my name is Amanda walla and I was dismissed from my job October of 2023 for my alleged quarrelsome , discourteous and inappropriate behavior towards my fellow co-workers, which allegedly created a hostile work environment and my alleged dishonesty during a human resource investigation on 9/6/23 , my investigation was the 9/28/23.

I would like to know why I was dismissed?

And Human Resources or the company didnt review the camera on 8/26/23 or why none of the people who made statements or that Al fingar were not arranged to attend as witnesses so I and my representation could cross exam them or was not given the statements made by people prior to my investigation?Bnsf policy is that Everyone will get a fair investigation. Or that Human Resources brooke owens and Al fingar did not document the conversations we had on the 29 and 30 of August.

Brooke owens(hr) never mentioned or stated which co-workers I allegedly did this to or stated how I was dishonest to her on the 6th of September.

In the conversations on 8-29 and the 30th I mentioned that I was being harassed and retaliated by my fellow co-workers( as some were saying things to me) Brooke owens told me that that is not really harassment or retaliation.

How is that not? (BNSF has a policy on this )

I was not on probation or had any complaints prior to this, yet I was dismissed. Yet other employees receive waivers or put on probation for the same things or even worse again I got dismissed.

Is it BNSFs policy to dismiss someone without proper proof or evidence just thats it all he said she said ? I always came to work and did my job safely and in a timely matter and was respectful to all my co- workers (ask my mechanical foremen on the pit)

Thank you I hope to hear back.

Amanda Walla

View full review
Tony L Qnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Memphis Crane Operators

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

4 out of 5 times that I go in to pick up a load, Im passed over several times before getting mine. Watching and recording the crane operator mount other drivers that pulled up way after me.

There is crooked activity going on with them and I have reason to believe the crane supervisor is in on it. He refuses to answer any more of my calls or texts.

Ive also been told by other drivers that in order to skip the line, you have to pay the crane driver. What kind of BULL is this?

View full review
Donna M Xpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Empire, California

Complaining about your trains idling for hours and hours

Updated by user Oct 26, 2023

Has not changed still idling right in town we live in the country there's no reason for it they can be idling out in the country

Original review Sep 23, 2023

Still idling in the empire California you idle all night then you idle in the day I'm not sure why you guys can't figure out that you could idle in the country and not pull right up into our town

View full review

Preferred solution: Fix the problem

John D Hox

Why is this train blowing the horn with no crossing or traffic in this area Long St and Calhoun

Updated by user Oct 20, 2023

Trains honking excessively never in 28 years of living here have we had that issue residential area makes no sense and no one has dealt with my issues

Original review Oct 13, 2023

In the 30years that I lived here we have never been by train horn and this employee is being horn happy we as the community want to know why and there is no reason for it please respond should be a no horn zone respectfully concerned community

View full review

Preferred solution: Horn honking resolution

Donna M Xpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Complaining about your trains idling for hours and hours

Updated by user Oct 13, 2023

As I'm texting this right now they're idling right in the middle of town I call and complain it usually slows but then it starts right back up again day night middle of the night and it goes on for hours

Original review Sep 13, 2023

So I've been complaining about your trains for a while now I get no help they gave me the number for the public affairs they never return my call Your trains pulling my city empire California they park in town right in the middle of town and idle for 15 hours 20 hours 3 days is the longest they've done that I know of not only do we live in the country they could idle anywhere but they choose to do it in our town

View full review
Anonymous
map-marker Bellevue, Washington

Banned from yard

Have been banned from bnsf yard in elwood, Illinois before 1 and half year ago because I have been attacked by another driver in yard and i just was defended myself .I just think that was unjustified bann and would ask if they can remove that bann. You can reach me at zulic@***.net or 312 522 **** if you want to discuss that incident with me.

Have a good day

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article