Bnsf Railway Reviews

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Resolved: Reported once before and nothing was done.

Update by user Nov 21, 2020

I contacted the bnsf rr at their mail office in texas. I sent them the arterial i wrote in pissed consumer.

There has not been a train whistle sence i sent it. I did not get any back feed.

Just silence. I guess it pays the go straight to the bnsf main office..

Original review updated by user Nov 19, 2020
I live in a SUBDIVISION which is west of Wickenburg town and before Vulture Mine Rd. . This is the last subdivision on the south side of the tracks. Here's my problem : The west bound train engineers think it's really cute to blow the horn at night when passing by our houses. Here's an example : Last nite 11/17/2020 they blew the horn at ::8:40 pm and 9"10 pm and 11"40 pm and then again at 11/18/2020 at 5:18 am and at 5;25 am. Would be great if we could get a good nites sleep once in a while !! The horn is between at least 8 times. I've worked on the RR for 35 years. I can possibly answer some of the questions that come up about why the RR does this abd that.

User's recommendation: Don't buy a house in our neighborhood. or at least until the RR. corrects the problem !!

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Resolved
ID
#2290567 Review #2290567 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

They are the worst in getting you moving

The crane op doesnt move in the order you come in! You will be in the yard for 3-5 hours getting your load mounted! The hole management needs to be replaced a long with the crane op. Memphis has the worst of the worsted
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ID
#2868433 Review #2868433 is a subjective opinion of poster.
Location
Memphis, Tennessee

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New Reviewer

Any test trains of your company

I was going over the train tracks and the train was there parked by the crossing area in Phoenix, AZ
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ID
#2814052 Review #2814052 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Meta sticking up on airport road jonesboro ar on train track

Just need to fix metal sticking up on train tracks between the cross ties before someone ruins a tire I went around it .airport road jonesboro ar.

User's recommendation: For get it just trying to h.

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ID
#2760197 Review #2760197 is a subjective opinion of poster.
Location
Foley, Alabama

Old track recycling

Never got through to anyone. I'm cleaning some property that has old track. Can I get an email verifying it is recyclable. The family does not know how long its been there. The family member who passed did not leave a will
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ID
#2757013 Review #2757013 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Train wont move off the track for 35 god damn minutes

I just want to get home. Landlocked by cars and trains waiting on your trains to get a move on but they just keep stopping and waiting. Been about 35 minutes waiting for your stupid company to get out of my way.
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ID
#2753709 Review #2753709 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Complaint

I have a train 50 yards from my home. It's a loop where the engine pulls cars as they unload automobiles. This morning once again at 0245hrs a double engine sat there just idling, literally rattle the pictures off my walls, interrupting my family's sleep and causing just horrendous nights sleep. BNSF is effecting my quality of life. I have reported this to the okcconnect app here in OKC. Nothing has been done. I want to make this a formal complaint. I feel legal action could be taken on behalf of my neighborhood. One thing I've done is shined a flashlight repeatedly at the idling train and they have moved north and back east around the track and away from our neighborhood. I think a parking procedure modification needs to be looked at and I would be glad to talk to whomever to get this fixed. Our neighborhood is 269 homes and we all feel, here and see this.
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ID
#2012037 Review #2012037 is a subjective opinion of poster.
Preferred solution
CALL ME TO DISCUSS SOLUTIONS

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Reduced Trains/ Fares

This is more of a suggestion than a complaint. First I would like to commend all the workers and staff that have continued to provide commuters like myself services. I am im the food service industry and in upper management, so I understand operational decisions are hard to make in these uncertain times. I do however know that we have become very creative in our industry to provide value to our guests and or customers as we appreciate them continuing to use our services. I purchase monthly passes from RT 59 to the city every month. I inquired today in this station if any fare adjustments were made to help assist those of us that still need to commute, but also have to adjust our schedules to meets the limits of the new train schedules and I was told no. I 100% understand the need to reduce the amount of trains you run daily, but just understand that does affect the small number of us that have no choice but to continue to go to work every day. As a person that consistently over the years has purchased monthly passes it would have been nice to see some sort of price adjustment. I have no choice but to purchase April's monthly, but I can assure you if I had other options on a permanent basis I would make other arrangements. I hope this is actually reviewed by someone and seriously discussed as we have no idea how long this situation will continue. I appreciate your time and consideration in advance. Best Regards, Tim Hoffman Roll_tide2525@***.com
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ID
#1836300 Review #1836300 is a subjective opinion of poster.
Location
Aurora, Illinois
Preferred solution
Let the company propose a solution

They closed down roads when trains aren't even coming

Here in Saginaw Texas half of the time they close down roads when trains aren't even coming. Then they stop trains on the track when there is only one car away from clearing the intersection and stop and back up half the time. I hate waiting on trains why don't you build Bridges so we don't have to wait on the stupid trains

User's recommendation: Don't move anywhere where there are train tracks.

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ID
#1826309 Review #1826309 is a subjective opinion of poster.
Location
Roanoke, Texas
New Reviewer

Move this stupid train in Davis Oklahoma

Train has stopped blocking roadway. You can move this train it is getting ridiculous
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ID
#1669143 Review #1669143 is a subjective opinion of poster.
Location
Carrollton, Texas
Reason of review
Train blocking road
Preferred solution
Move the train

Waiting waiting waiting

Here it is Sat Sept 28th at the bnsf in memphis tn. Been sitting here since 845am waiting on crane to put box on me. It is now 1100 am and no hope for getting done anytime soon. This is getting to be old. Happens all the time but to happen on a Sat is the utmost in being ridiculous!!!!!! By the way it’s crane number 8. Although nobody cares at the corporate level
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1 comment
#1951383

Seems like you work monday thru friday . The railroad works 24 / 7. Which means they work everyday of the year.

ID
#1666270 Review #1666270 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Bridge 4 schedule

Trying to find when BN bridge 4 will open. Salmon Bay, Seattle
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ID
#1663774 Review #1663774 is a subjective opinion of poster.

IDELING

BNSF trains IDELING ... ALL MIGHT LONG ... EVERY NIGHT !!!!!!!!!!!!!!!!!!!!!!!!!!!! I love that trains have more business . But PLEASE stop the ideling of engines ALL NIGHT LONG , EVERY night !!!!! Even my dog can’t sleep . I have called multiple times , got a white noise machine , take melatonin with L-theanine now . STOP IT !!!!!!!!!!!!!!! AT LEAST ALTERNATE TRACTS USED OR SHUT IFF THE ENGINE UNTIL ITS TIME TO RUN !!!! Or runnin daytime! These are the trains that run thru Webster Groves / Schrewsbury near I 44 . They idle on an overpass ALL NIGHT LONG .... EVERY NIGHT !!!! It’s LOUD ENOUGH TO HEAR TO MY HOUSE ON CLYDEHURST DR BLOCKS AWAY . Social media and /or Channel 4 News is my next option ... PLEASE PLEASE PLEASE STOP THE IDELING SO I CAN SLEEP ST NIGHT
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1 comment
#1883409

I have the same issue in OKC. The train is 50yards from my back window.

I routinely shine my spot light beam into the engineers window and they move....but later come back. I'm at a drop off place for cars...so it's never going to stop.

ID
#1654929 Review #1654929 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Bnsf Railway Train Service
New Reviewer

TRAIN BLOCKING CROSSING

Bnsf Railway - TRAIN BLOCKING CROSSING
I’ve been waiting on this train to move in Enid, Ok for way over 20 minutes. I’ve called once already to complain but it’s still not being moved! This is a daily situation here in Enid.
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ID
#1650745 Review #1650745 is a subjective opinion of poster.
Location
Enid, Oklahoma
Service
Bnsf Railway Train Service
Cons
  • Blocking crossing
  • 20 minute wait or longer
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

Drivers assistance Elwood il

3hrs and half in and still no lift off in lot 16 None of their customer support numbers work
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ID
#1626349 Review #1626349 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Direct deposit

I have been trying to reach anybody at BNSF but no luck. I want to change my direct deposit of my pension check.
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ID
#1584770 Review #1584770 is a subjective opinion of poster.
Location
Topeka, Kansas
Reason of review
Poor customer service

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